Shipping policy
Order Processing Time
- In-Stock Items: Orders are typically processed and dispatched within 1–3 business days.
- Peak Seasons & Holidays: Please allow an additional 1–2 business days for processing during promotional periods or national holidays.
Shipping Methods, Rates & Delivery Estimates
We fulfill orders through local U.S. warehouses (including California logistics centers) via reliable carriers such as USPS, FedEx, UPS, and DHL to ensure prompt delivery.
| Destination | Shipping Method | Estimated Delivery Time | Shipping Cost |
| United States (Contiguous 48 States) | Standard Shipping | 3–5 Business Days |
FREE on orders $49+ ($5.99 flat rate under $49) |
| Alaska, Hawaii & U.S. Territories | Standard Shipping | 5–8 Business Days | $24.99 flat rate |
Note: Delivery times are estimates and start from the date of shipping, rather than the date of order.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and link. You can track your package's transit status at any time.
Shipping Delays & Force Majeure
While we strive to deliver your order within the estimated timeframe, shipping times may be subject to unexpected delays caused by factors beyond our control, including global health emergencies/pandemics, severe weather conditions, customs inspections, or postal strikes. We appreciate your patience during these circumstances.
Customs, Duties & Taxes (International Orders)
SNBTLA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Lost or Delayed Packages
If your tracking information indicates that your package has been delivered but you have not received it, or if your package is significantly delayed, please contact our support team at support@snbtla.com and we will assist you in locating your shipment.